Troubleshooting Pixel Sync

Pixel Sync requires something called 1-1 pixel identity passthrough. Put simply, the pixel values you draw in your software must match the pixel values read by the display.

If your pixels become altered in some way, Pixel Sync will fail to execute properly. Instead it will execute on the specified or default timeout, compromising your experiment timing.

If the timeout is long enough, the DATAPixx and your software may freeze, possibly generating a timeout error and requiring restart.

To learn more about Pixel Identity Passthrough and how to validate it on your system, see our troubleshooting guide: What is Pixel Identity Passthrough?